Neurologic Rehabilitation Institute of Ontario (NRIO)

Neurologic Rehabilitation Institute of Ontario (NRIO)



The Neurologic Rehabilitation Institute of Ontario, (NRIO) a Division of Bayshore Therapy & Rehab (BTR), offers client-centered, outcome based, community brain injury rehabilitation: residential, independent living, dual diagnosis (substance abuse, mental health, behaviours), clinic, coma stimulation, child & youth services, and group programs.

Backed by a diverse staff of trained and qualified regulated healthcare professionals, NRIO customizes treatment programs for each person in our programs. By using resources within the community, we are able to create improved integration and restoration of functional skills and quality of life needed for greater independence.

Each NRIO facility and program offers various levels of specialized care, so together, the NRIO / BTR network of services meets the needs of clients as they progress through their recovery.

NRIO received the highest recognition of exemplary standing from Accreditation Canada in 2014. Since 1999, NRIO has conducted an Outcome Validation Study to evaluate the performance and quality of its services and programming. (


  • Darcy says:

    NRIO is a wonderful organization. The team at NRIO is extremely sophisticated and caring. It is a pleasure to work with NRIO.

  • Ellie Lapowich says:

    I have had the pleasure of working with NRIO and knowing Colleen Boyce for many years. During that time, I have found Colleen to be incredibly warm and dedicated, striving to accommodate and serve even my most challenging clients at NRIO. Colleen is such an important member of the rehabilitation community, and is always at events to help support many of the important causes related to brain injury. The programs offered through NRIO have allowed many of my clients, who have struggled to return to their pre-accident homes and roles, to thrive and progress in a supportive and caring environment. I am very appreciative of the work that they have done on my files, and I can rely on NRIO as a safe place where my clients can focus on their recovery.

  • Cassandra Jones, Accident Benefits Specialist says:

    It is with great pleasure that I would like to throw my support to Neurologic Rehabilitation Institute of Ontario and its Executive Director, Colleen Boyce, for Rehabilitation Company of the Year.

    In my role as the Rehabilitation Specialist for Wawanesa Mutual insurance for the past 23 years, I have had the opportunity to experience the services provided by a host of brain injury service providers. I must say that NRIO stands above most in terms of their ability to provide exemplary, client focused care for the most difficult clients in this population. They have demonstrated their ability to juggle a variety of competing interests, to the benefit of the client in every case. Over the years they continue to demonstrate a caring and compassionate approach.

    I believe this award is well deserved and whole heartedly support the nomination. Please give NRIO every consideration.

  • Tonya Flaming says:

    NRIO has been nominated for the 2016 Awards of Excellence in Brain Injury Rehabilitation in the Rehab Company Category. I strongly support this nomination and have provided my vote, however, I would like to offer a testimonial as to why I voted for them and that why, in my opinion, NRIO excels above the rest. I have been working in the private sector as a case manager for over 5 years and have had many opportunities to work closely with the staff at NRIO. Throughout the years NRIO’s commitment to client focus care is evident in that always go above and beyond what is required to ensure client’s physical safety and their emotional wellbeing. This could range from providing services that haven’t been approved yet as a clients safety was at risk or pulling up in a van to help a client move.

    They should also be commended for their excellence in communication. Whenever I have a problem or need help, and the person I need to speak with is unavailable, someone else in the organization is always available to help and the issue is resolved quickly. When my clients are supported by NRIO, I know that I as a case manager will be supported by a fantastic team, who will work closely with me to provide a high level of care.

    Lastly, NRIO strives to support the brain injury sector by volunteering on many committees and helping with many events, as well as providing education to those who work in the industry by providing breakfast seminars with a variety of new and relevant topics, allowing those who attend an opportunity to learn and network.

    I highly recommend NRIO to my clients, both their community outreach program and their residential program and feel that they are well deserving of the 2017 awards of excellence in Brain Injury Rehabilitation.

  • Beverlee C. Melamed, M.Sc.OT., OT. Reg. (ONT.), CCLCP says:

    I am pleased to have worked collaboratively with NRIO shortly after my move to Toronto in the mid 1990s. Having such a long standing relationship, I have seen many of the assets and contributions NRIO has made in our field over the years. NRIO has not only provided excellent and comprehensive, direct client care through the multiple services they offer in their residential and community services; they also contribute significantly to the Acquired Brain Injury community. The long standing education through the breakfast seminars held every spring and the presentations at ABI conferences has enriched our understanding and knowledge. I have participated in NRIO’s accreditation processes and have enjoyed the positive feedback received repeatedly. NRIO has shared their knowledge, inviting guest speakers and presenting at conferences on therapy related topics, new trends in rehabilitation as well as in administration policies and SABS changes.

    NRIO’s therapy services are well diversified and are inclusive of Occupational Therapy, Physiotherapy, Speech-Language Therapy, Psychology, Neuropsychology and Rehabilitation Support worker direct sessions. The residential program is a unique “one of a kind” program, allowing choice of residences depending on individual needs. The progression from the residential homes in Etobicoke, Mississauga and Hamilton locations, allows for a well­ coordinated progression to the Supportive Living Apartment (SLA) in Toronto and then in the community, when feasible. I have had the pleasure in working with NRIO’s various programs and professionals over the years and have observed the positive outcomes and successes with the clients I have refe1red to NRIO. I have seen strong client advocacy, ability to adjust goals and plans as needed, inclusion of family and team members together with our clients.

    NRIO continues to maintain their presence in our greater rehabilitation community: I have been on committees with Colleen Boyce as she represents NRIO (such as the BIST volunteer subcommittee). NRIO staff and specialists are well represented in all related rehabilitation events, showing strong team cohesion. NRIO is repeatedly a proud sponsor, planning committee member and participator in events in our rehabilitation events, dedicated to making their presence effective.

    This nomination for NRIO, a Division of Bayshore Therapy & Rehab, as the Rehabilitation Company of the Year, is most appropriate and highly recommended. Once again I am pleased to be part of this process where such a well established and progressive company is nominated!

  • Dr. John F. Connolly Ph.D. says:

    I’ve worked with NRIO for 3 years and it has been an exceptionally positive experience. It is exhilarating to work with clinical professionals who are responsive to their patients but also collegial and collaborative with those of us engaged in research. At every stage NRIO has provided excellent advice and valuable feedback with a true focus on innovation and elevating the quality of care for the people of Ontario.

  • Charissa Levy, MHSc, BScOT, OT Reg (Ont) says:

    I am very pleased to support NRIO’s nomination for an Award of Excellence in Brain Injury Rehabilitation.

    NRIO is an organization that is a key member of the brain injury community. Under the leadership of Colleen Boyce, NRIO has been a long-standi ng organization that demonstrates key values of respect, collaboration with other community partners and excellence in care.

    This is demonstrated by NRIO’s contributions to the brain injury community, including volunteer support for the Brain Injury Society of Toronto, leadership roles with the Toronto ABI Network Conference Planning Committee and involvement in provincial advocacy for ABI, in collaboration with both public and private sectors. NRIO is one of the few private organizations that has been externally recognized by Accreditation Canada, an independent, not-for-profit organization that sets standards for quality and safety in health care and accredits health organizations in Canada and around the world. As part of their most recent accreditation process, NRIO achieved the highest level of accreditation decision: Accreditation with Exemplary Standing.

    It is for these reasons that I strongly support the nomination of NRIO for the OBIA/PIA Award of Excellence in Brain Injury Rehabilitation.

  • Nicole Galeotalanza, B.Sc. R.Kin, Cert. CM, CCLCP says:

    I have had the pleasure of working with Colleen Boyce and her team at NRIO for many years. I am thrilled to hear of NRIO’s nomination and believe they truly deserve to be recognized for their outstanding work with the AB/ population. It is always great to work with such a dedicated, collaborative, ethical and knowledgeable team. Congratulations to NRIO on their well deserved nomination.

  • Melissa Vigar, Executive Director, BIST says:

    This letter is being written to acknowledge the support NRIO a (division of Bayshore Therapy Rehab) provides to the Brain Injury Society of Toronto (BIST). We are both honoured and grateful to have Colleen Boyce, the Director of NRIO, sit on both our Awareness Committee as well as our Volunteer Appreciation Committee. To each of these committees Colleen brings her experience and never-ending enthusiasm which helps continue to push BIST’s mission forward.

    Colleen’s commitment and dedication is never ending. She is present at every committee meeting and always follows through with any action items. She is quick to volunteer for extra duties (such as at our Annual Birdies for Brain Injury Golf Tournament and at our booth at Pride Toronto) and always presents BIST in a professional and positive light.

    We are always thrilled to have a NRIO team out at our annual SK run, and for the past three years, one of their staff (Garvin Moses) has been our fastest male runner! He has been open and welcoming to help us promote our race by challenging others to beat his time.

    Bayshore Therapy Rehab is one of BIST’s Corporate Sponsors this year, and their funding & support helps to maintain the programs and services that we offer to those living with the effects of brain injury in Toronto.

    BIST gives our heartfelt thanks to NRIO/Bayshore Therapy Rehab for their continued support and wish them the best of luck in winning the Rehabilitation Company of the Year Award.

  • Cassandra Jones, BA, RRP, CCRC, CRM says:

    It is with great pleasure that I would like to throw my support to Neurologic Rehabilitation Institute of Ontario, and its Executive Director Colleen Boyce for Rehabilitation Company of the Year.

    In my role as the Rehabilitation Specialist for Wawanesa Mutual insurance for the past 23 years, I have had the opportunity to experience the services provided by a host of brain injury service providers. I must say that NRIO stands above most in terms of their ability to provide exemplary, client focused care for the most difficult clients in this population. They have demonstrated their ability to juggle a variety of competing interests, to the benefit of the client in every case. Over the years they continue to demonstrate a caring and compassionate approach.

    I believe this award is well deserved and whole heartedly support the nomination. Please give NRIO every consideration.

    I wish NRIO all the best, and good luck in the nomination process.

  • Lisa M. Robb says:

    SL Hunter Speech Works has had the pleasure of working with the clients and staff of all four NRIO facilities for many years. Collaborative work with our community is paramount and the rapport with NRIO is most certainly reflective of the meaningful allied health care both agencies mutually strive to provide. The staff at NRIO are client-centred, creative and holistic in their approach to meeting individual client needs and advocating on their behalf. The holistic approaches to assisting clients in reaching real-life goals through home and community tasks set NRIO apart in reaching difficult clients requiring close supervisory care that is a challenge to provide in the community at large. They remain sensitive to family feedback, working closely with family members to ensure that concerns are heard and incorporated into the care plan. NRIO has worked to provide support to professionals-in-training through student supervision and provision of volunteer opportunities alike. These factors align closely with our clinic’s value of promoting quality care in the future through education of future professionals. It is indeed a pleasure to collaboratively deliver such important services to our community – we very much look forward to our continued fine work together, making a difference for individuals with acquired brain injury

  • Wendy T. says:

    My son Andrew has been a client with NRIO for 21 years. He is a survivor of a catastrophic brain injury. He went to NRIO after 2 years in hospital. NRIO has given him 21 years of quality of life, worked tirelessly with him and encouraged him to be the best he can be. Andrew has, with the help and support of NRIO, built a life that he enjoys and allows him to be active in the community. That he has made such an incredible recovery is down to his tenacity, and to the wonderful work and support the staff at NRIO have done with him and given him.

  • Carol Hawkins, CCRC, RSW says:

    As a Case Manager, I work with individuals who have sustained significant brain injuries and hence, rely on the important services offered through NRIO. In my 25 plus years of work, I have come to rely and depend on the wide array of professionals at NRIO. Their knowledge of brain injury and their ability to advocate for my clients’ needs make them leaders in the field. The Executive Director, Colleen Boyce is very generous with her time when it comes to both volunteering as well as collaborating on the often unique and complex needs of individuals who suffer from a TBI. My dealings with NRIO have always exemplified professionalism and a sense of caring and for these reasons, I feel confident in supporting their nomination as Rehabilitation Company of the Year.

  • Christine Bell, B.Sc. (OT), M.Ed., OT Reg.(Ont.) Care Planners Consulting Inc. says:

    As an OT and case manager, I am pleased to provide my feedback on the exceptional professionalism of the staff at NRIO. They have gone the “extra mile” for my clients helping them to successfully achieve their identified rehab goals. Not only are the NRIO staff effective team players, they are strong advocates for the ABI population at large and give generously of their time and skills in supporting related volunteer organizations. I wish NRIO continued success in the years ahead!

  • Rolf B. Gainer, PhD says:

    I am pleased to endorse NRIO as “The Rehab Company of the Year”. I am the Founder of NRIO and was its Chief Executive Officer for twenty-three years until September of 2016. NRIO was designed as an organization with high values towards the individuals they serve and a focus on producing clinical outcomes which were meaningful and relevant for those individuals. The professionals, rehab workers, support personnel and administration we recruited were oriented to and trained to those high standards. NRIO sought and maintained accreditation from CARF International and later, Accreditation Canada to demonstrate the organization’s commitment to maintaining recognized standards. NRIO has operated an Outcome Validation System for over twenty years which provides the organization and its staff with a rich data base to evaluate the programs offered and to adapt programs to meet the changing needs to the persons served. The Outcome Validation Study has been presented at conferences in Canada, the United States and as far away as South Africa.

    What is important is that NRIO has maintained a constant striving towards excellence. It’s leadership team and staff members have remained vigilant with regards to program quality and the satisfaction of the stakeholders. Although I am no longer involved in the organization I continue to follow its path and in doing that maintain awareness of the excellent work which the organization continues to produce. I am very proud of NRIO and its accomplishments over the last twenty-four years.

  • Alison Burrison, McLeish Orlando says:

    Colleen Boyce and the staff at NRIO are very friendly, knowledgeable and experienced and go above and beyond to accommodate my clients, who have suffered serious and complex injuries. My clients see significant gains after their programs and are more ready to return to their community. The occupational therapists strive to assist my clients with their immediate medical and rehabilitation issues, while also planning ahead to ensure they will continue to receive the assistance they need despite the funding issues brought on by the current legislation. NRIO is an exceptional rehabilitation company that has earned this well-deserved nomination for Rehabilitation Company of the Year.

  • Nick Gurevich, CEO, FunctionAbility Rehabilitation Services says:

    I am writing in support of NRIO’s nomination for Rehab Company of the Year award.

    I have personally known Colleen Boyce and NRIO for at least a decade. It is certainly a significant amount of time to form a real opinion about a topic. We have also actively referred clients who were cared for by this company.

    Consistently the services provided by NRIO have been of very high quality. Their contribution to the clinical outcome of our clients has been undeniable. This is in part I am sure due to the fact that they are an accredited facility with continuous improvement initiatives.

    NRIO is led by Colleen Boyce who has also been an exemplary presence within the community. She has a track record of not only providing education through NRIO, but also giving of her own time to various causes including being a Board member with Ontario Rehab Alliance and Brain Injury Society of Toronto.

    NRIO truly deserves this honour.

  • Jack Shapiro, The Speech Therapy Centres of Canada Ltd. says:

    I have had interaction with NRIO and Colleen for over 9 years now and have known both her and her organization to be one to truly participate in all things ABI. Colleen has devoted much time in helping the community to gain awareness within the GTA. From consistently serving on committees for BIST and OBIA to helping organize many events to help raise both money and awareness for such a good cause. I commend her in all her efforts in helping to spread the word about the brain injury community.

  • Simon and Marianne M. says:

    Our son Sean was involved in a catastrophic MVA in Alberta on February 6th, 2013. He was 24 years old at the time. Along with a substantial list of internal and external injuries, Sean was clinically diagnosed with TBI and associated quadriplegia and remained comatose for an extended period of time. Repatriation to Ontario occurred in late May of 2013, and Sean was admitted to NRIO Mississauga in early July of 2013. Upon his arrival, he was clinically “vegetative”. Today, for years late, due entirely to the dedication, care and compassion of his entire NRIO team, Sean has progressed to a “conscious” state and continues to improve at a cognitive level. He remains non-verbal, but he is able to communicate his various moods and feelings through unique vocal sounds and cognitive expressions. Beyond the day to day institutional therapies and activities at the residence, NRIO also assists our family with providing staff resources and necessary supplies and assistive devices to accommodate five family cottage visits annually as well as home visits every Sunday. It is also important to emphasize that the high retention rate of NRIO’s Mississauga staff is a critical factor in Sean’ recover. His recognition and trust of stable and familiar faces significantly reduces anxiety and provides him with a comfortable and safe environment. Sean has a “long road” and we are all well aware that this map has no defined destinations. However, we do know that the team at NRIO are committed to the entire journey, and will continue to carry Sean along throughout his recovery. Please know, our gratitude, appreciation and admiration for Team NRIO, is beyond words. Hopefully, one day, Sean may be able to provide them. We respectfully request that you strongly consider NRIO for the recognition they truly deserve.

  • Manfred Lupke says:

    My wife Renate suffered a stroke 5 years ago while travelling in Europe. Initially the German doctors told me, “Your wife does not have a 5% chance to live another two days”.

    For more than 4 years this statement seemed to follow her and seemed to limit the level of care she was given. For 4 years I struggled to give her a higher level of medical care that she deserved.

    This all changed when our family physician, Dr. David Cheah, recommended that my wife should go to NRIO for an assessment.

    In December 2016 my wife started treatment at NRIO for Activity, Sensory, Rehabilitation and Stimulation Programme.

    With NRIO’s relationships my wife is also part of McMaster’s minimally conscious research programme through Dr. Connelly and we have benefited by finding a Physiatrist to manage her rehab.

    My family, friends and I have seen such phenomenal progress in Renate. She has progressed more in 8 months at NRIO, than in the previous 4 years.

    I am grateful to Colleen Boyce, Frank Tenuta and the entire team at NRIO for their incredible care of my wife.

    I highly recommend NRIO to anyone considering neurological rehabilitation for their loved one.

  • Michele Basile says:

    I really enjoy staying here because the staff are working with me to help me with my rehabilitation goals and independence. All the RT’s are great. Thank you very much

  • Matt Foster says:

    My name is Matt, and I am a client of NRIO. I think NRIO deserve the rehabilitation facility of the year award because after my accident and the death of my mother they helped me to grow into the responsible and respectful man I am today and learn to take control over my brain injury. I am now living in my own place, independently and have better control over my anger and life thanks to the wonderful staff from NRIO. They are the best neurologic rehab facility in Canada, if not the world, so here are a few reasons that NRIO deserves this award.

  • Anthony Procaccini says:

    I love this place because the people here help me a lot. Staff are very nice to me, they respect me, I respect them and they are helping me to get better. I love it here so much I want to stay longer.

  • Lesya Kashytska says:

    I have been a client with NRIO for more than six years. I enjoy working with all the staff and attending the day program. When I come here I always feel welcome and part of the family. I’m very happy I have this support as I was going through a difficult time in my life. All the therapy I received was very helpful and was there for me when I needed it.

    When I have free time I enjoy participating in social events organized by NRIO: Christmas party, Thanksgiving lunch, and the Annual BBQ.

    NRIO helped me to pursue my interest to make a vegetable garden that I care for every year. I am lucky to work with professional staff who are skilled at what they do.

    I want to thank NRIO for everything.

  • Glen Fincham says:

    NRIO helped me get my life back again.

    I learned how to walk, talk, cook, to be productive and drive my car again.

    It took a lot of work, drive and determination. I had to get through many obstacles to get better, however, you have to work HARD for it. NRIO empowered me to work HARD and never give up HOPE.

  • Louise Arruda says:

    I wish to acknowledge the excellent service provided to my elderly cousin by NRIO.

    NRIO has provided both Occupational Therapy and Rehab Therapy following a Traumatic Brain Injury for the past two years.

    The staff and caregivers have been professional, effective, flexible and very, very kind.
    I would highly recommend this company and its staff.

  • Jonathan M. Burton, Lawyer, Gluckstein Personal Injury Lawyers says:

    NRIO is an exemplary organization. As a member of the Advisory board for three years, I have seen first-hand how NRIO prides itself on excelling in patient, client and employee care and satisfaction.

    In pursuit of these goals, NRIO has achieved the highest level of accreditation through Accreditation Canada. Their attention to detail in responding to stakeholders’ needs and concerns is first rate.

    They are a leader in the industry. Most importantly, their dedication to the rehabilitation of their patients/clients at both their residential and outpatient programs has given thousands of severely injured accident victims the highest level of care to assist them on their roads to recovery.

    NRIO relies on best practice, evidence based outcomes to evaluate their clients and ensure success.

  • Peggy Ho says:

    My husband Anthony Ho suffered from traumatic brain injury in 2004 after being hit by a car. When his case settled with the insurance company in 2008, we were looking for a place where he could do long term physiotherapy. Our doctor gave us a few names, but we chose NRIO as it is relatively close to home. We are however very happy with our choice, as we found the staff at NRIO very friendly, helpful and knowledgeable. When Anthony arrived at NRIO, he could hardly sit straight in his wheelchair. After working with a very personable physiotherapist, he is able to walk with a cane. We are very grateful to have found NRIO.

  • Wade Rickert says:

    When I first came to NRIO, I felt able to have a client n rehab team approach. Janet and her team keep things intact. I would recommend this company to ABI survivors so they never have to go through aversion therapy. Challenges can be dealt with differently.

  • Colleen Boyce Director, NRIO says:

    The Neurologic Rehabilitation Institute of Ontario (NRIO), a division of Bayshore Therapy & Rehab, is thrilled and honoured to be nominated again for the OBIA/PIA Awards of Excellence.

    Thank you for this opportunity to be recognized by our colleagues and peers. I wish everyone nominated the best of luck and they are all well deserved.
    In my role at NRIO, I am privileged to work with such an accomplished, caring, compassionate and experienced group of therapists, consultants and employees who are extremely client centred and go above and beyond for the clients we serve and supporting their families. NRIO does a Client I Customer Satisfaction Survey every year and the results are always astounding with a 95.4% – 97.9% for satisfaction. The NRIO annual Outcome Validation Study highlights our success. Our accreditation status also assists NRIO in ensuring we provide quality of care and adhere to stringent and high standards. NRIO’s Advisory Board consisting of a lawyer, insurer, health professional (a Physiatrist), Public Sector (CCAC/LHIN’s) and a survivor also enhance the work NRIO does and provides NRIO with advice, guidance and support to again further improve the lives of clients we serve who have sustained a brain injury.

    NRIO has been in operation for over 24 years and pride ourselves on the credentials of the staff and consultants we hire; their years of experience, the different expertise they provide as well as partnerships with many agencies and professionals. This all helps and supports our clients who are either in coma; have mental health, behaviours, substance abuse as well as the brain injury which has sadly impacted their lives and their families.
    Every day we strive to make a difference, help our clients progress and improve their quality of life!

    NRIO was acquired by Bayshore Therapy & Rehab (BTR) effective September 1, 2016, and as NRIO did prior, and now ongoing with BTR’s support, we continue to give back to the community. There are a number of employees who sit on brain injury association Boards; Committees; sponsor events; volunteer their time and also participate in all the brain injury community events. NRIO/BTR/BayshoreHealthcare is very committed to the health care industry and brain injury in particular.

  • Elaine & Michael Cash says:

    Our son, Jason, suffered a catastrophic brain injury as a result of a workplace accident in October, 2015. It was the beginning of a traumatic and difficult journey for him and ourselves, as parents. In his early thirties, it was shocking and so stressful to cope with the situation our son was in … no mobility on his right side (arm & leg), inability to speak, and unconscious for a good part of those early months. After three operations and 7 months in hospitals, followed by a 10-week rehabilitation program, his recovery was only in its early stages. At that time, our son’s mobility was very limited although he was able to use a wheel-chair and his speech was almost incomprehensible.

    Luckily, NRIO was recommended to us for follow up. We spoke to Colleen, the executive director, who was not only supportive & easy to talk to, but experienced and knowledgeable about the path ahead for Jason. She clearly described NRIO’s approach and predicted prognosis after a stay at NRIO … accurately as in turns out.

    Our son arrived at NRIO’s Mississauga residence in July, 2016 in a wheelchair, with extremely limited speech capability and little ability to handle every-day living. A year later, he is walking with a cane or hiking sticks outside, and on his own inside. His ability to speak is impressive … he can now explain himself and how he feels … despite the fact that he cannot put names to things or people. And he has gained the ability and confidence to care for his own hygiene needs, do his own laundry and tidying of his room, grocery shopping with assistance and simple food preparation.

    In looking back, NRIO was a godsend to our son and to ourselves. After dealing with the trauma of the accident and his long hospital stays, as parents we felt overwhelmed, and lacked the energy, knowledge and skills to deal with all our son’s multi-faceted needs. We have found NRIO to be extremely proficient at identifying and providing a myriad of resources necessary to support our son’s recovery. Their focus is the client, and they tailor each program to suit the personality and interests of each individual. For example, they increased the number of speech therapy sessions to ensure our son’s progress. They also found a woodworking programme which our son, a talented tradesman & qualified electrician, truly enjoyed as it made him feel “normal”.
    One of the key reasons for success in promoting Jason’s recovery, has been that, in addition to receiving excellent speech, occupational and physio therapy, rehabilitation therapists (RTs) provide follow-up practice and exercises according to the main therapist’s instructions, so that down time is limited. In our son’s case, he has always been an active person who needs to be busy. In addition, as in a home environment, and of utmost benefit, the RTs actively and personally engage with each client, whether by encouraging activities (walks, games, outings, etc.), talking and/or joking, or by just keeping the client company.

    We also so appreciated the support given to us medically, as NRIO staff would attend doctor’s appointments with us to outline concerns they had witnessed, or accompany our son to hospital and remain with him for as long as was required when he suffered significant seizures. This was especially appreciated if we were unable to attend. NRIO kept us up to date at those times and provided us with relief knowing our son was being so well cared for.
    As our experience at NRIO comes to end, we can only say that we are so grateful to have found them! Their staff has been nothing short of outstanding … in fact, there are too many to commend individually.

    Because of NRIO’s expertise and caring team, we are bringing Jason home in a state that is so totally improved, that it is amazing. We cannot say enough about NRIO’s skilled contributions to Jason’s rehabilitation progress and to our own peace of mind. We have no qualms is saying that NRIO is an incredible organization that is skilled at producing remarkable results, and we highly recommend them to anyone in need of brain rehabilitation. We know there is still a long recovery journey ahead for Jason, but, because of NRIO, we have a good base from which to go forward.
    We will be forever thankful for NRIO.

  • Alison Golob, ABI Care Coordinator, Home and Community Care says:

    I am pleased to have the opportunity to vote for NRIO as Rehabilitation company of the year. In my years on the Advisory Panel and over a decade of working with the ABI community, I have witnessed unceasing commitment to the benefit of their own clients and those in the larger ABI community.

    Every avenue is sought, in every instance, to improve the lives of their clients and maximize all rehab potential and quality of life. Challenges are never avoided, and every solution is considered, with the benefit of the client being foremost. The leadership of Colleen Boyce ensures that every client has the best possible care. The dedication of the staff is unwavering.

    The designation of Exemplary standing from Accreditation Canada speaks to the enormous effort made to achieve excellence in care, and this a reflection at NRIO of their striving on a daily basis over the course of years to always provide optimal care. The care is highly individualized, reflecting the respect, dignity and value placed on each client’s unique situation.

    I have seen the many hours every week dedicated to re-evaluation, best practice and the will of Colleen Boyce and her staff to seek new approaches to care, which are then reflected in their dynamic, flexible problem-solving that always keeps the best outcome as their goal.

    I believe that NRIO sets a superb standard in rehabilitation care, and is very deserving of this award.

  • Noha George, M.S.W., Reg. OASWSSW says:

    I have had the pleasure of working with NRIO since my early days as a hospital social worker at Bridgepoint Hospital (then known as “Riverdale Hospital”) where I was frequently in charge of discharge planning and in need of a residential setting to which I could refer our clients with more complicated care needs, for ongoing rehabilitation. I have also had the pleasure of working with Colleen Boyce directly in various capacities as a community volunteer (to raise awareness about Acquired Brain Injury in the wider community). Back then, NRIO enjoyed a stellar reputation and was sought out as one of the most reliable places for community rehabilitation within a residential setting. As per my observation over the past nineteen years, NRIO has consistently enjoyed a solid reputation for being one of the most trusted rehabilitation settings in the GTA. Under the direction of Colleen Boyce and her unwavering and relentless dedication to excellence, NRIO continues to be exemplary in it’s service care delivery model, and a destination for many rehabilitation professionals who are looking for a reliable and trustworthy setting to which they can refer their clients and families. Congratulations Colleen and to the NRIO staff for a very well deserved nomination! It does not come as a surprise in any way to learn that this nomination has come your way!

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